- Increased their interest rate 19% (up from 15% in February survey)
- Increased their fees 14%
- Lowered their credit limit 14% (up from 8% in February survey)
- Increased their minimum payment due 12%
- Reduced their rewards program 9%
"This is a defining moment between now and when the law is scheduled to go into effect in February 2010," says Adam Levin, co-founder of Credit.com and a former director of the New Jersey Department of Consumer Affairs. "Will credit card companies actually be “kinder and gentler” or instead look to squeeze the consumer at every opportunity with a new fee or rate hike?"
This national telephone poll was conducted for Credit.com by GfK Custom Research North America from June 12-14, 2009. A total of 1,000 interviews were completed, with roughly 500 female adults and 500 male adults. The margin of error is +/- 3 percentage points for the full sample.