“It reinforces what we have believed at the gut level all along, and that is that consumers will always be motivated to buy if the offer is appealing and customer-centric,” says Michael Ferranti, CEO of Endai.
E-mail marketing was most effective when purchasers recognized sender names and the offers were appealing.
Nearly six out of 10 respondents who purchased said they opened the e-mail because they recognized the sender. A quarter of purchasers said they bought because of the product offering.
More than one-fifth of purchasers said they opened the e-mail and bought something because they had been specifically interested in the item or service being offered.