Although regulatory issues and consumer concerns about extra costs and time restraints may restrain growth, consumers are learning to differentiate among cards based on fees. In addition, the industry, especially the retail sector, has taken steps to remove certain fees from their cards, making them more desirable.
Nearly 35% of consumers who purchased gift cards in the last 12 months anticipate spending more on gift cards during the next 12 months, with 9.1% expecting to spend "significantly more." Fifty-three percent of gift card redeemers often or always spend more than the card value, and most likely over two store visits rather than one.
"Gift cards have been accepted by the mainstream for an increasing variety of events in which gifts are normally exchanged and for an increasing variety of ways to spend those gift card funds," notes Tatjana Meerman, the publisher of Packaged Facts. "They are revenue drivers for merchants, who benefit from consumers' tendencies to spend more in the store, for banks, who charge fees for use and benefit from increased electronic transactions, and for third party processors, who provide back-end processing and maintenance."