"Consumers still have far more confidence in their own banks than they have in the banking system overall," said Tom Hartley, Morpace Vice President of Customer Loyalty. "However, the continuing financial crisis is taking a toll on the security that people feel even with their personal institutions."
"Earlier in the financial crisis, Morpace surveys had shown consumers maintaining high levels of confidence in their primary personal bank, however that confidence has finally started to erode," said Hartley.
Findings are similar across demographic segments. However, consumers under age 55 are less likely to feel confident about their bank's financial strength, compared to older banking customers.
Morpace Omnibus Study interviews were completed November 17 through 19 with 1,015 consumers selected from an Internet panel of adults aged 18 and over. The sample's demographic profile reflects the U.S. population.
In the surveys consumers were asked "How confident are you in the financial strength of your primary personal bank?" and "How confident are you in the financial strength of banks in general?" Ratings of eight, nine or ten on a 10-point scale indicate "very confident" customers.