Dilts also provided the following insights about the near-term future of the automotive industry:
- Approximately 180 new vehicle models will be introduced within the next three years, which will require a $100 billion investment. In addition, J.D. Power and Associates is now monitoring the critical OEM financial metrics of each vehicle launch through our recently introduced Financial Launch Index (FLI).
- Digital media buys will comprise 22 percent of automotive advertising by 2011, increasing from 7 percent in 2008. More creative methods of marketing will need to be demonstrated, requiring more effort than ever seen in the past.
- Technology in new vehicles will continue to increase, and customers will demand that these technologies are easy to understand and use.
- A strengthened emphasis on fixed operations - including service and parts visits - will be demonstrated within the next year. Service departments will need to make a renewed effort to build satisfaction and loyalty in order to retain customers.
- Dealerships will have a stronger process focus. Within the next 18 months, OEMs and dealer groups will be instituting programs and branding to increase the value perception for their retail operations.