"Small business owners are demonstrating their grit in adapting to the challenges of today’s economy. Our survey findings point to this fact and our bankers see it everyday in working with their clients in our branches across the country," said Maria Veltre, Executive Vice President of Citi’s Small Business Segment. "They are resilient and are making the best of the situation even when business conditions are not ideal."
The survey indicates that many small business owners and managers are adapting to what some commentators have dubbed "the new normal” in today’s slow-growing economy. About a third say that during the recession, they’ve made permanent changes in the way they do business. And forty-one percent say they have at least made temporary adjustments, including:
- Nearly four in 10 are asking current customers for more business and for referrals.
- About one-third are doing more networking with other small business owners.
- 60 percent say they are spending less on advertising.
- About half are cutting back on payroll services and employee recruiting services.
- 42 percent say they’re making greater use of their company’s website to generate business leads and sales.
The survey also reflects small business owners’ continued passion for their work and their commitment to weathering the storm. Despite the challenges many are facing, 69 percent say they would start their own business again and 59 percent would recommend small business as a career to their children or other young people.