Based on Luth Research's online panel, SurveySavvy™, each MMA U.S. Mobile Consumer Briefing collects answers from a demographically representative sample of more than 1,000 U.S. adult consumers. Conducted in mid-April, the survey asked consumers the following questions about their cell phone usage and their involvement with m-commerce, including:
- Types of commercial transactions made by mobile phone in the past month
- Accounts used to pay for these transactions
- Which mobile media were used for these transactions (e.g., mobile Web, application)
- The quality of consumers' experience with m-commerce
- Interest in different types of m-commerce within the next 12 months
The new survey found that 17 percent of respondents used their mobile phone to purchase applications, ringtones and other content. Significantly however, 6 percent used their phone to receive coupons or discounts and 6 percent used their mobile phone to purchase physical goods or non-mobile content or services, confirming that m-commerce has graduated to include more than just the purchase of digital content for the mobile phone itself.
The survey's other key findings include:
- BlackBerry and iPhone owners use m-commerce the most. More than half of iPhone owners and 34 percent of BlackBerry owners have purchased content for their smartphone.
- Fifty-six percent of mobile content purchases were made through a carrier, and 43 percent used a bank or credit card account for payment.
- Adults ages 25-34 used their mobile phones for all transaction types significantly more than any other age group.
- Across all categories of transaction types, most respondents considered m-commerce to be "secure and trustworthy."
"The Consumer Briefing shows that mobile commerce is beginning to insert itself into the mainstream of U.S. commerce," said Peter A. Johnson, vice president of market intelligence, MMA, and author of the study. "For several years, we've seen millions of people purchase ringtones, games and other apps. Now mobile consumers are branching out to use their mobile phone as a passport to other kinds of purchases, as well. This is a change not just in quantity, but quality, too. This strong and growing adoption highlights the reach, effectiveness and trustworthiness of the mobile channel for a wide variety of purchases, including physical goods and services."
"With the widening scope of mobile capacity, mobile phone users will continue to integrate their phones for transactions beyond just purchasing content for their mobile phone," said Jacqueline Rosales, EVP, Business Development & Client Service, Luth Research. "Marketers have a real opportunity to leverage the use of discounts and coupons as a key means to engaging with customers."