“When it comes to outsourcing decisions, the need to restore profitability and growth is the most pressing issue, outweighing other factors such as perceived public opinion,” said David Poole, vice president and head of Americas Business Process Outsourcing, Capgemini. “Capgemini understands that companies that outsource are better poised for the future, as they are able to reinvest their savings to drive innovation. Over time, the business can build, expand and emerge from the economic slump in a stronger position because, through outsourcing, they have been able to focus on their core business.”
The results of the Capgemini survey reinforce what companies are already witnessing in the market—outsourcing spending has continued to climb during the last decade, in good economic times and bad, and companies are continuing to turn to outsourcing for a competitive edge.
Other survey highlights include:
- 70 percent of executives agree that outsourcing saves money;
- 79 percent of executives acknowledge that outsourcing may have poor public perception;
- 65 percent of executives agree that if outsourcing had a better reputation, it would not impact their outsourcing decisions, demonstrating that public opinion does not influence an executive’s decision on whether or not to outsource;
- Manufacturing companies feel more positively about outsourcing with regard to helping a company to grow, be more agile and flexible and saving American jobs than service companies.
