A Yankee Group report, "Tis the Season: Mobile Retailing Will Transform 2009 Holiday Shopping", reveals that mobile retailing will be greatly enhanced by a 50 percent increase in smartphone ownership over the last year. Further findings include:
- 31 percent of smartphone users have used their device to compare products or prices while shopping in a retail store.
- Of consumers who have used their device for comparison shopping, 40 percent changed their behavior, either by buying a cheaper item or purchasing from a different retailer.
- Despite the abundance of advertising, online product reviews and shopping blogs, 70 percent of purchase decisions are still made in the store, highlighting the unique role for smartphones this holiday season.
"Until recently, retailers have exercised a tremendous power over consumers’ shopping experience, dictating inventory, product information and endorsements," said Christopher Collins, Yankee Group senior analyst and author of the report. "Use of mobile applications, social media and smartphones this year will shift that control into the hands of the consumer. Retailers beware: 2009 is shaping up to be a dramatically different holiday shopping season."