According to the MortgageMatch.com survey, today's lending environment is so confusing many borrowers are experiencing high levels of stress and frustration accompanied by the potential for distrust. One in five recent homebuyers (20.9%) said waiting to hear if they were approved for a mortgage was more stressful than waiting to hear if they got a job. One in ten borrowers (10.8%) report their lender gave them a higher interest rate than what they were originally quoted, and 9.1 percent said their lender asked for seemingly inappropriate information. Almost twice as many female buyers (11.7%) as male buyers (6.4%) said they were asked for inappropriate information.
Adding to the confusion, nearly one-quarter (22.9%) said applying for a mortgage was challenging because documentation requirements from their lender kept changing. One in five borrowers (21.6%) said their lender used too much technical jargon, and 20.7% said finding a lender that was easy to work with was challenging. Borrowers considered these particular problems more challenging than the amount of time it took to fund a loan (19.1%) or problems they experienced in qualifying due to their credit rating (6.9%).
In spite of frustrations and confusion, many recent buyers that participated in the MortgageMatch.com survey said they successfully secured loans and purchased homes in the past three years. Most were highly qualified buyers, with just over half (54.6%) reporting they had FICO scores exceeding 700. More than two-thirds (67.7%) of the survey respondents that successfully took out a mortgage said they were able to put down less than 20 percent of the purchase price.
"Over the past few years, a lot of buyers have had a hard time not only getting a loan but getting through the process," said Sue Stewart, senior vice president at Move, Inc., operator of MortgageMatch.com. "This survey is a wakeup call and clearly points to the fact that borrowers want a process that's easy to understand and follow. They don't want surprises and they want to be able to depend on their mortgage lender. For most people, the home buying process isn't about the mortgage – it's about getting a home."
Stewart points out that the survey found strong evidence confirming first-time buyers will continue to be an important group in the next 36 months. According to the survey, three out of five (58.4%) Americans planning to purchase a home in the next three years identify themselves as first-time buyers, significantly higher than the current market share of 33 percent (1), and a twenty-one (21%) increase from a Move, Inc., survey taken in October, 2009 (2). At the same time, the MortgageMatch.com survey found first-time home buyers are significantly more concerned than other buyers about the problems they face in getting a mortgage today by almost 13 percent. First-time buyers (25.7%) also said waiting to hear if their mortgage was approved would be more stressful than waiting to hear if they got a job.
"First-time buyers are critical to the recovery of our real estate economy and the future of homeownership," Stewart said. "They're also the group most susceptible to interest rate bait and switch tactics that could cost an extra $43,559 dollars over the life of a loan for a $220,000 home (3). That's significant, and can be avoided if you have access to the right information and an easy to understand lending process similar to what we provide at MortgageMatch.com."
Public concern today over mortgage financing also extends to public policy in 2011, but support for direct government intervention has softened since the height of the credit crisis in 2008 (4). Americans today say President Obama's top priorities to help homeowners in 2011 should be to help those in trouble avoid foreclosure (27%) and to keep interest rates low (27.9%), down 3.5 percent from October 2009 (5). Only 12.9 percent feel the President's top priority to help homeowners should be to make more affordable housing credit available, while 11.4% identified helping first-time homebuyers buy as a top priority today as compared to 10.4 percent in October 2009.
Stewart said, "By offering real loans with real rates and real terms up front, sites like MortgageMatch.com can make vital contributions to the housing recovery by creating relationships with borrowers built upon transparency and trust. MortgageMatch.com is here to help buyers avoid the traditional pitfalls through a transparent, fast and realistic process."
(1) December 2010 Existing Home Sales Release, National Association of Realtors.
(2) Survey on Homeownership Issues by GfK Custom Research North America, October 10-11, 2008.
(3) 30 yr fix rate, $198,000 purchase price at 5%, 10% down payment = $1124.22 principal / interest monthly payment vs 4.5% rate with payment of $1003,23 monthly payment
(4) Move, Inc., GfK Survey Results - 70.6% Jan 2011 vs 81.6 percent Oct 2008
(5) Home Buyer/Foreclosure Study by GfK Custom, Research North America, October 16-18, 2009.
(6) comScore Media Metrix, December 2010.
