"At no time during the past few years has interest in international online commerce been higher," explained Zia Daniell Wigder, Web Globalization Analyst and lead author of the report for JupiterResearch. "US online retailers that have no global strategy risk missing out on the biggest areas of online growth during the next five years."
Complex regulations, logistical hurdles, as well as consumers' differing behavior and expectations in international markets are just a few of the factors that have given pause to online retailers looking to expand internationally. Additionally, retailers’ reluctance to cede any control to local managers has prevented retailers from successfully capitalizing on the unique dynamics of international markets.
"Today, over 60 percent of companies with global transactional Web sites rely on a central globalization team to manage those sites," said David Schatsky, President of JupiterResearch. "A centralized staffing structure will only work if sites are developed and optimized through regular contact with local offices."