The studies, conducted in August 2008 and August 2010, found that:
- The percentage of members of generation Y who said they are extremely/very familiar with life insurance jumped from 31 percent to 44 percent.
- The percentage who said they are extremely/very familiar with retirement accounts grew from 31 percent to 43 percent.
- The percentage who said they are extremely/very familiar with disability insurance increased from 16 percent to 24 percent.
The workplace continues to be their most reliable source for benefits information, with 68 percent of generation Y employees citing it as a top resource. But they are also more likely to seek out information about financial protection benefits online than they were just two years ago, the study showed.
- The percentage who use insurance company websites to learn about benefits providers grew from 32 percent in 2008 to 44 percent in 2010.
- The percentage who visit consumer advice web sites grew from 21 percent to 27 percent.
- The percentage who participate in online forums or blogs increased from 7 percent to 12 percent.
And as their use of online resources grew, generation Y’s reliance on family and friends as a source of benefits information diminished.
- Between 2008 and 2010, the percentage who said they rely on parents for benefits information fell from 60 percent to 42 percent.
- The percentage who cite friends as a resource for benefits guidance dropped from 30 percent to 21 percent.
The survey also showed that the scope of a provider’s benefits is an increasingly important element for generation Y when they’re choosing a carrier. In 2010, 55 percent said scope was an important selection factor, up from 44 percent in 2008.
“This generation of workers is a large and influential group coming of age at a time when the benefits landscape is changing quickly,” Nash said. “Understanding what drives their decision-making and how we can meet their benefits needs on their terms is critical.”
Generation Y numbers about 75 million – nearly the size of the 80-million-strong baby boomer generation.