For the second year in a row, about two-thirds, or 65% of Americans say that civility is a major problem, according to the annual Civility in America poll released by Weber Shandwick and Powell Tate in partnership with KRC Research. Among the many aspects of American life impacted by incivility – such as politics, sports, schools, workplaces, among others – is American business, considered by 48% of respondents to be uncivil. At a dramatically increased pace from 2010, Americans are voting out incivility with their wallets by severing their patronage to companies (69%), redefining their perceptions of brands (69%), and spreading negative word-of-mouth about companies (58%).